The performance of your critical infrastructure is essential for business productivity and customer satisfaction, but managing servers is a costly and time consuming activity. Should your IT department be diverting their valuable resources to this task instead of focusing on IT strategy and supporting your core business applications? Our fully-managed server management solution is designed to take away the pain of managing infrastructure so that your IT department can focus on creating competitive advantage.
Proactive support and management
Data centres and IT infrastructure is our core business; our server management solution includes proactive support, comprehensive server monitoring, hardware and resource trend reporting, hardware repair, operating system patch monitoring, alerting and installation services. We have inhouse expert hosting and networking teams that work 24/7 to monitor, diagnose and support servers from the hardware level all the way up to the operating system.
For each monitored server we set up a comprehensive runbook that records the procedures required to administer the system, including contingency handling. Any open support issues are logged in our issue tracking system, with status updates around the clock. Through performance counters and optional agents, we can provide a history of server activity, including disk usage, CPU utilisation and network activity.
Key benefits of our Server Management service
- Proactive service:
We are able to predict performance degradation and capacity issues, allowing you to take remedial action;
- Comprehensive coverage:
We support all major hardware vendors and operating systems including x86, Solaris SPARC, Windows Server, Linux and CentOS;
- Round-the-clock support:
Our on-site teams work 24 hours a day, every day, to make sure that your servers are running at optimum performance;
- Service level agreements:
We offer service level agreements (SLA) for added peace-of-mind.